Returns and Exchange Policy

Thank you for shopping at HorizonGeeks. We want you to be completely satisfied with your purchase. If you are not satisfied or need to make a return or exchange, please review our Returns and Exchange Policy below.

Return Period

We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, your item must be unused, in the same condition as when you received it, and in its original packaging.

How to Initiate a Return or Exchange

To start the return or exchange process, please follow these steps:

1. Contact Us: Send an email to [Horiongeeks.hs@gmail.com] with your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.

2. Approval: We will review your request and provide you with instructions on how to proceed, including the return address, if applicable.

3. Pack the Items: Carefully pack the item(s) in the original packaging or a suitable alternative. Make sure to include all original accessories and documentation.

4. Ship the Items: Send the package to the provided address. We recommend using a trackable shipping service to ensure the safe delivery of your return or exchange.

Returns and Exchange Conditions

Please note the following conditions for returns and exchanges:

1. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part.

2. Refunds: Refunds will be issued in the original form of payment. Please allow [5-10] business days for the refund to be processed.

3. Exchanges: If you wish to exchange an item, please specify the replacement item you would like. Exchanges are subject to availability.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or issue a refund, as appropriate.

Non-Returnable Items

Some items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software products
• Perishable goods
• Personalized or custom-made items

Contact Us

If you have any questions or need further assistance with returns or exchanges, please reach out to our customer support team via email at [Horizongeeks.hs@gmail.com] or by phone at [618-767-8737].