Frequently Asked Questions (FAQ)

Welcome to the HorizonGeeks FAQ page. We've compiled a list of common questions to provide you with quick answers and insights. If you don't find the information you're looking for, please don't hesitate to contact our customer support team.

Ordering and Products

Q1: How do I place an order?

A1: To place an order, follow these simple steps:

1. Browse our online store and select the product(s) you want.
2. Add the item(s) to your cart and proceed to checkout.
3. Enter your shipping and payment information.
4. Review your order and confirm the purchase.

Q2: Can I make changes to my order after it's been placed?

A2: Once your order is placed, it's challenging to make changes. Contact us immediately, and we'll do our best to assist you.

Q3: How can I track my order?

A3: We provide a tracking number for each order. You'll receive this number in your shipping confirmation email. Use it to monitor the status of your delivery.

Q4: What payment methods do you accept?

A4: We accept various payment methods, including credit cards, PayPal, and more. Please check our checkout page for a list of accepted payment options.

Q5: Are your products authentic and of high quality?

A5: Yes, we take pride in offering authentic, high-quality products. We work directly with trusted suppliers to ensure the quality and authenticity of our merchandise.

Shipping and Delivery

Q6: What is your shipping time?

A6: Our shipping time may vary depending on your location and the selected shipping method. You can find estimated delivery times on our Shipping Policy page.

Q7: Do you offer international shipping?

A7: Yes, we provide international shipping to most countries. Please check our Shipping Policy for more details.

Q8: How much does shipping cost?

A8: Shipping costs depend on the size, weight, and destination of your order. You can calculate the shipping cost during the checkout process.

Q9: My order is delayed. What should I do?

A9: If your order is delayed beyond the estimated delivery time, please contact our customer support team. We will investigate the issue and provide you with an update.

Returns and Exchanges

Q10: How do I initiate a return or exchange?

A10: To start the return or exchange process, please follow the instructions outlined in our Returns and Exchange Policy.

Q11: What is your return and exchange policy?

A11: You can find detailed information on our return and exchange policy in our dedicated Returns and Exchange Policy page.

Contact Us

If you have any additional questions or need further assistance, please feel free to reach out to our customer support team:

Email: Earlsmith20.es@gmail.com      Phone#: (618-767-8737)